SHIPPING RATES
| Shipping Options | When to Expect In-Stock Items to Arrive |
| Standard | 2-7 Business Days (Mon-Sat) from Date of Shipment |
| 2-Day | 2 Business Days (Mon-Sat) from Date of Shipment |
| Next Day | Next Business Day (Mon-Sat) from Date of Shipment |
| Destinations Outside the Contiguous U.S. |
Delivery time is influenced by many factors, including customs, and cannot be estimated. Good & True Media is not responsible for international packages once they have shipped from our facility. |
Personalized Orders: All personalized products require an additional 2-3 days before they can be shipped.
Express Orders: 2-Day and Next Day Orders must be received before 11 a.m. EST for same-day processing. All orders received after 11 a.m. EST will be processed the next office Business Day. Cannot deliver to PO Boxes. Street Addresses Only.
Contiguous US Orders: Items ordered together may not necessarily be shipped together.
Non-Contiguous US International Orders: Shipments are delivered via U.S. Parcel Post. Email CustomerService@GoodandTrueMedia.com for a Quote on Express Delivery options. No partial shipments or backorders. Backordered items will be removed from your order, your total will be adjusted and you will need to re-order the backordered items once they become available again. Customers may be responsible to pay taxes, duties and/or fees on imported goods. International shipping costs are estimates and may require adjustment. Remit in U.S. funds payable through a U.S. bank.
Shipping charges are calculated from the Full Retail Total of the items in your order (excluding any digital products) and before any promotional discounts are applied. Arrives in 4-6 weeks.
Contiguous United States
|
Retail Purchase |
Standard Shipping |
2-Day Shipping |
Next Day Shipping |
| $0.00 - $9.99 | $4.95 | $15.95 | $24.95 |
| $10.00 - $19.99 | $5.95 | $17.95 | $26.95 |
| $20.00 - $39.99 | $6.95 | $19.95 | $29.95 |
| $40.00 - $49.99 | $7.95 | $21.95 | $32.95 |
| $50.00 - $69.99 | $8.95 | $23.95 | $37.95 |
| $70.00 - $99.99 | $9.95 | $24.95 | $39.95 |
| $100.00 - $199.99 | 19.95 | 49.95 | 69.95 |
| $200.00 - $299.99 | 29.95 | 74.95 | 104.95 |
| $300.00 - $399.99 | 39.95 | 99.95 | 139.95 |
| $400.00 - $499.99 | 49.95 | 124.95 | 174.95 |
Canada, AE/APO, Alaska, Hawaii, Guam, Puerto Rico and the Virgin Islands
|
Full Retail Total |
U.S. Parcel Post |
| Up to $9.99 | $11.95 |
| $10.00 - $19.99 | $13.95 |
| $20.00 - $39.99 | $15.95 |
| $40.00 - $49.99 | $16.95 |
| $50.00 - $59.99 | $19.95 |
| $60.00 - $69.99 | $20.95 |
| $70.00 - $99.99 | $22.95 |
| $100.00 - $199.99 | $49.95 |
| $200.00 - $299.99 | $74.95 |
| $300.00 - $399.99 | $99.95 |
| $400.00 - $499.99 | $124.95 |
International (Please allow 4-6 weeks delivery outside of Canada and the U.S.)
|
Full Retail Total |
U.S. Parcel Post |
| Up to $9.99 | $12.95 |
| $10.00 - $19.99 | 14.95 |
| $20.00 - $39.99 | $19.95 |
| $40.00 - $49.99 | $22.95 |
| $50.00 - $59.99 | $24.95 |
| $60.00 - $69.99 | $26.95 |
| $70.00 - $99.99 | $29.95 |
| $100.00 - $199.99 | $79.95 |
| $200.00 - $299.99 | $119.95 |
| $300.00 - $399.99 | $159.95 |
| $400.00 - $499.99 | $199.95 |
If you have any questions about shipping/delivery, please email us at CustomerService@GoodandTrueMedia.com.
GoodandTrueMedia.com is not responsible for typographical or programming errors.
RETURN POLICY
We guarantee 100% satisfaction with every item you purchase. If you are not completely satisfied with an item in your order, return the item to us for an exchange or refund.
Personalized items are guaranteed to be imprinted exactly as ordered. Double-check all names, dates, and spelling before submitting your order. Personalized items cannot be canceled, returned or exchanged unless damaged or imprinted incorrectly.
If you wish to exchange your item for a different one, simply place a new order online, and mail your original item along with a copy of the packing slip or invoice to:
Returns Department
Good & True Media
30 Amberwood Parkway
Ashland, OH 44805
If you do not have a copy of the original packing slip or invoice please email us at CustomerService@GoodandTrueMedia.com to obtain one.
If your return is not the result of our error, the shipping cost of the returned item will be your responsibility. Once we receive the item you are returning in re-saleable condition, we will begin processing the refund for your original purchase.