We guarantee 100% satisfaction with every item you purchase. If you are not completely satisfied with an item in your order, please return the item to us in resalable condition for a refund. Home customers must return their items within 90 days of purchase, and parish or resale customers must return their items within 6 months of purchase.
Personalized items are guaranteed to be imprinted exactly as ordered. It is the customer’s responsibility to double-check all names, dates, and spelling before submitting an order requiring personalization. Personalized items cannot be canceled, returned, or exchanged unless damaged or imprinted incorrectly upon delivery.
If you wish to return a non-personalized item, simply contact us via the chat on the homepage of our website or email us at CustomerService@GoodandTrueMedia.com initiate the refund process. Our customer service team will assist you with returning your item and placing a new order. Alternatively, you may also place a new order online, and mail your original item in re-saleable condition along with a copy of the packing slip or invoice to:
Good and True Media
30 Amberwood Parkway
Ashland, OH 44805
If the item is in re-saleable condition, we will issue a refund. Be sure to include a copy of the packing slip and/or the invoice for proper and timely credit.
If you do not have a copy of the original packing slip, reach out to our customer service team via the chat on the home page of our website or email CustomerService@GoodandTrueMedia.com to obtain one.
If your return is not the result of our error, the shipping cost of the returned item will be your responsibility. Once we receive the item in re-saleable condition, we will begin processing the refund for your original purchase.
We appreciate your business and are grateful that you are collaborating with us in our mission to help people become saints. If you have any further concerns, please reach out to us via chat or email.